Reception
Hoppers Crossing Physio Centre has been providing expert Physiotherapy management and advice to the Wyndham community since 1991.
Patients have the security of knowing they are dealing with a reputable and experienced practice, and this has led to continued growth in the practice.
The facilities have been extended to increase the number of treatment rooms to 8, as well as provide a rehabilitation gym encompassing pilates equipment and a vast array of classes to suit each individual.
Our practice has fulfilled the criteria to become an Australian Physiotherapy Association (APA) Accredited Practice. This is an ongoing process, which ensures that we maintain the high level of service provided to our patients. Each physiotherapist is involved in continuing education, ensuring that our treatment skills and paramedical knowledge are maintained at the highest standard and are continually being updated.
Mission Statement:
Our goal is to optimize health. Enhance the quality of movement and relieve the pain of every patient who attends our centre.
We will fulfill our goal by listening to our patients, educating them about their condition and having empathy for their needs.
We strive to provide optimal care through our quality staff, hands on treatment and commitment to continuing education.
Client Information
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Physiotherapists:
Phil Brasher
Michelle Smart
Danny Low
Matthew Licastro
Sara West
Laura Gentile
Annabelle Wettenhall
Tim Dettmann
Chris MacKenzie
Richard Citroen
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Practice Principals:
Andrew Ronchi
Michael Tricarico
Lauren Stanley
Anesa Robinson
Practice Hours (by appointment):
Monday to Thursday: 7am - 8pm
Friday: 7am - 6pm
Saturday: 7am - 2pm
Sunday: Closed
Services Available:
- Bike assessments
- Department of Veterans' Affairs
- Dry Needling
- Hydrotherapy
- Musculoskeletal treatment
- Neck and back pain
- Neurological rehabilitation
- Nutritional information
- Paediatric physiotherapy
- Pilates
- Pilates 4 Mums
- Podiatry
- Psychology
- Real Time Ultrasound Assessments
- Remedial Massage
- Sports injuries
- TAC insurance claims
- Tai Chi
- Watermums
- Women's and Men's health and continence
- Workers' compensation claims
Practice Accreditation:
This Practice is accredited by Quality in Practice Pty Ltd to the current Australian Physiotherapy Standards for Physiotherapy Practices. This accreditation is your guarantee of our commitment to providing you with the highest quality of health care and access to best-practice physiotherapy.
Appointments:
Please ring 9749 5110 for an appointment. Every effort will be made to accommodate your preferred time and preferred physiotherapist.
Longer consultation times are available, so please ask our receptionists if you require some extra time.
Home Visits:
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery. Please speak to the Reception staff regarding cost and appointment availability.
Fees and Billing Arrangements:
Fees are payable at the time of consultation by cash, cheque, Mastercard or Visa. The Australian Physiotherapy Association Physiotherapy Service Descriptors form the basis of our billing. Private patients who have ancillary benefits on their Health Insurance can claim directly through Hicaps upon presentation of their swipe card.
This Practice is able to directly bill for Worker's Compensation and TAC Compensation Claims and for Department of Veterans' Affairs Clients once the required information is provided to our reception staff. Please see our reception staff for further information.
Cancellation Fees:
Please notify reception if you are unable to attend your next scheduled appointment as soon as you are able. If an appointment is cancelled with less than 2 hours notice, a letter outlining our Missed Appointment Policy will be sent. If there is second incident in a calendar year, a Missed Appointment Fee of $30.00 will be charged.
Telephone Access:
Physiotherapists in this Practice may be contacted during normal clinic hours. If the Physiotherapist is with another patient, a message will be taken and the reception staff will advise you when it is likely that the physiotherapist will return your call.
Reminder System:
You may be contacted with a reminder of your appointment. Please indicate to reception if you do not wish to be contacted for appointment reminders.
Practice Newsletters:
This Practice may send you useful health information via our Practice newsletter. Please indicate on the client registration form if you do not wish to receive our Practice newsletter or other marketing information.
Physiotherapy Care Outside Normal Opening Hours:
If you require urgent treatment outside the hours of this practice please contact your GP or local hospital emergency centre.
Management of your Personal Health Information:
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles of the Federal Privacy Act. Our full Privacy Policy is available on request at the reception desk and on our Practice website.
Informed Consent:
Physiotherapists in this Practice will give you sufficient information to enable you to make informed decisions about your health care. This will include the relative benefits and any risks of a proposed treatment program. You are encouraged to ask questions to help your understanding. You have the right to refuse a proposed physiotherapy intervention as well as discuss alternatives to the proposed treatment. You are welcome to request a second opinion from another physiotherapist in this practice or outside this practice.
Feedback, Complaints and Suggestions:
If you have feedback, complaints or suggestions regarding our Practice, please feel free to talk to your physiotherapist, the receptionist or our practice administrators. You may prefer to write to us or use our suggestion box. If you have a problem we would like to hear about it. We take your concerns, suggestions and complaints seriously and these will be investigated by our Practice Principals.
