We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, and why it is necessary to collect it: 

Basic identification and contact information, such as your name and contact details.

This information is used:

1. to provide you with the services which you request;
2. to maintain our accounts;
3. for billing;
4. to enable us to answer your enquiries;
5. for verifying your identity for security purposes;
6. for marketing our services and products;
7. to help make our web site as useful to you as possible;
8. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service. 

Your domain name and e mail address

are recognised by our servers and the pages that you visit are recorded. This information is used:

1. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2. to send you news about the services to which you have signed up;
3. to tell you about other of our services. 

This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a page certified as secure by GoDaddy Secure Systems. You will note that this page has a web address starting "https", not "http". The additional "s" denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to our contracted merchant service provider, eWay, who automatically arranges the transfer from your bank account to ours. Your Credit Card details are not stored in our system.

Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system. 

Information volunteered by you

for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner. 

Affiliate information

This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

1. to maintain our accounts and affiliate records;
2. for billing;
3. to enable us to answer your enquiries;
4. for verifying your identity for security purposes;
5. to send you news about the services to which you have signed up;
6. to tell you about other of our services. 

Business information

This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy. 

Disclosure to Government

and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. 

Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. 

This confidentiality policy has been compiled so as to comply with current Australian, UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us via our Contact Us page

Patient Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

 This Practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We are pleased to discuss our procedures with you, and to amend any inaccuracies in our records.

• We only collect information from our patients that is necessary for good health care; and aim to ensure that any information we hold is accurate, complete and up to date.
• The health information we hold helps us provide our patients with the best possible health care, and is normally disclosed only to others - such as your doctor - involved in your treatment. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.
• Occasionally we may be involved in research on health issues. If any data from this practice is used in research, it will not include information that identifies our patients, unless special circumstances apply.
• Health information from this practice is also sometimes used for quality assurance or clinical audit activities, which help improve the treatment and service we provide. Data used for these purposes is normally de-identified to protect the privacy of our patients.
• This practice has systems in place to protect the security of our health records. Nobody other than staff has access to these records - they are kept in a secure location; and no unauthorized person has access to them.
• Records of patients who no longer attend this practice are destroyed or permanently de-identified when no longer needed.
• In line with normal business procedures, this practice maintains contact lists and mailing lists of people (other than patients) with whom we do business or wish to contact from time to time.
  
• This practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.
• If you would like to discuss any aspect of our privacy policy, or review your health records, please advise your treating Physiotherapist.