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Terms and Conditions

Fees and Billing Arrangements

Fees are payable at the time of consultation by cash, cheque, Mastercard or Visa. The Australian Physiotherapy Association Physiotherapy Service Descriptors form the basis of our billing. Private patients who have ancillary benefits on their Health Insurance can claim directly through Hicaps upon presentation of their swipe card.

This Practice is able to directly bill for Worker’s Compensation and TAC Compensation Claims and for Department of Veterans’ Affairs Clients once the required information is provided to our reception staff. Please see our reception staff for further information.

Cancellation Fees

Please notify reception if you are unable to attend your next scheduled appointment as soon as you are able. If an appointment is cancelled with less than 2 hours notice, a letter outlining our Missed Appointment Policy will be sent. If there is second incident in a calendar year, a Missed Appointment Fee of $45.00 will be charged.

Telephone Access

Physiotherapists in this Practice may be contacted during normal clinic hours. If the Physiotherapist is with another patient, a message will be taken and the reception staff will advise you when it is likely that the physiotherapist will return your call.

Reminder System

You may be contacted with a reminder of your appointment. Please indicate to reception if you do not wish to be contacted for appointment reminders.

Practice Newsletters

This Practice may send you useful health information via our Practice newsletter. Please indicate on the client registration form if you do not wish to receive our Practice newsletter or other marketing information.

Physiotherapy Care Outside Normal Opening Hours

If you require urgent treatment outside the hours of this practice please contact your GP or local hospital emergency centre.

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the National Privacy Principles of the Federal Privacy Act. Our full Privacy Policy is available on request at the reception desk and on our Practice website.

Informed Consent

Physiotherapists in this Practice will give you sufficient information to enable you to make informed decisions about your health care. This will include the relative benefits and any risks of a proposed treatment program. You are encouraged to ask questions to help your understanding. You have the right to refuse a proposed physiotherapy intervention as well as discuss alternatives to the proposed treatment. You are welcome to request a second opinion from another physiotherapist in this practice or outside this practice.

Feedback, Complaints and Suggestions

If you have feedback, complaints or suggestions regarding our Practice, please feel free to talk to your physiotherapist, the receptionist or our practice administrators. You may prefer to write to us or use our suggestion box. If you have a problem we would like to hear about it. We take your concerns, suggestions and complaints seriously and these will be investigated by our Practice Principals.

Contact details

171 Heaths Rd Hoppers Crossing
Vic. Australia 3029
Tel (03) 9749 5110
Fax (03) 9749 5322

Opening Hours

6.30am-8pm Monday to Friday
Last appointment at 7.30pm
7am-1.30pm Saturday
Last appointment at 1pm

Hoppers Physio Services

Physiotherapy Clinic, Hoppers Crossing, Melbourne. Physiotherapy services include musculoskeletal physiotherapy, podiatry, myotherapy and sports massage, hydrotherapy, clinical pilates, acupuncture and real time ultrasound.